For more information, check our frequently ask question page for helpful insights on our services.
Frequently Asked Questions
If you have any other inquiries, consult our frequently asked questions area for further assistance. As always, if you have any more questions, feel free to contact me or check the frequently asked questions section.
Are your prices per car or person?
Our prices are per car; please see vehicle capacity for further details.
Where will I meet your driver at the airport?
Our driver will meet you in the arrival area near the airport information counter with your name on the board.
What happens if I cannot find my driver?
After you have ensured that you have correctly followed the Bali Airport Transport instructions on your confirmation, contact us at the contact number supplied.
What if the flight is delayed or early?
We will check the flight status on the day and meet you accordingly.
We have children travelling with us, can you provide child/infant seats?
Yes. Please tell us the children’s ages n, and we can provide up to two child/infant seats free of charge per transfer.
If you’re still unsure about something, our frequently ask question list can help clarify things for you.
Can I pay the driver in cash?
Yes, you may pay the driver cash at the time of pick-up.
Can I pay by credit card?
Yes, you may pay by card in advance.
Can I make a booking on the phone?
Yes, you can make a booking on the phone.
I have completed a booking form, will I receive an e- mail confirmation?
Yes, we will confirm your booking within 24 hours of receipt. If your transfer is within 24 hours of booking, please call us for quick confirmation.
How early do I need to book my car?
The earlier, the better. However, 12 hours would be recommended. If you are making a last-minute booking, it is best to call us to confirm.
Can I cancel my booking?
Yes, you can cancel or postpone a booking. Please see Terms and Conditions.
If I paid by credit card and canceled my booking, will I get a refund?
Yes, you can get a refund. Please see the Terms and Conditions
Is gratuity included in the price?
No. It is at the passengers’ discretion.